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Store Policy

Our Commitment To The Environment

Nancy Loves are committed to ensuring we do all we can to create a balanced, sustainable environment. As a result we are continually reviewing our stocked items, manufacturing processes and working practices to limit our impact on the planet.

 

Our popular Bubble Balloon range are made from Polypropylene, and is widely recycled in the UK. Unlike many plastics it does not give off harmful gases if burnt. Our Bubbles typically stay looking great for 10-14 days but can last far longer in ideal conditions. When you have finished enjoying them, please help us by recycling responsibly. 

Our latex balloons are made of the finest quality balloon grade latex. Latex is collected from the sap of the rubber tree meaning it is a natural product that doesn't require the felling of trees, rubber trees produce quality sap for around 30 years. This means that not only does nature help create our beautiful balloons but all our latex balloons are fully biodegradable in as little as 6 months.

All of the tissues used in our packaging and tails are made from 100% recycled material where possible and can be further recycled after disposal.

Our timber products are all made using certified sustainable timber. We mill this in house to ensure quality. As a result we can manage the waste material effectively. Our wood chippings are commonly used in garden mulching or composting.

Our choice of oak is the highly sustainable American white oak. This is the second fasted growing hardwood resource. The annual growth rate of American white oak is currently surpassing harvest by 70%. 

Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect this data 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated only.

Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In addition to this we may share your information with couriers and other relevant third party companies in order to fulfill your orders. Any information shared will only be what is required for the fulfillment of said order.

How will we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We will never share your information for marketing purposes outside the terms of your agreement, if you wish to be removed from our contact database please let us know, you can do this via email, telephone or post.

How do we use cookies and other tracking tools?

To explain this, firstly it is important to understand what cookies are. 

Cookies, also known as browser cookies or tracking cookies, are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. You can find a great source of information about cookies at All About Computer Cookies - Session Cookies, Persistent Cookies, How to Enable/Disable/Manage Cookies (allaboutcookies.org)

So how do we use cookies and what are your choices?

Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies cannot be disabled, our site would not work without these cookies.

Marketing Cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. You can choose to turn these off in our cookie banner. You can find more information about how Wix handles your cookie consent at www.wix.com.

 

 Analytics Cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics. You can choose to turn these off in our cookie banner. You can find more information about how Wix handles your cookie consent at www.wix.com.

Payment Methods

Credit / Debit Cards - most major credit cards accepted.
PAYPAL

Return and replacements
All of our MDF props, blanks, cardboard cutouts and signs are cut to order to your specification we do not stock or store cut shapes and as a result we cannot accept returns of these items Please ensure you check your sizes, colours and materials are to specification prior to purchase. All mdf props must be installed into any bases prior to painting and checked for defects. We are unable to refund or replace any mdf prop after it has been used or painted in any circumstance. 

Missing or Damaged Parcels

In the rare event that your parcel doesn't arrive, please let us know as soon as you can so we can investigate with our courier. If your parcel arrives damaged, please inform us within 48 hours of delivery to enable us to claim with our courier. Under extreme circumstances, we can request claims up to 28 days after delivery, after this point, we are unable to offer a replacement or refund in any circumstance.
Refunds will not be considered for any item that has been used or the protective film has been removed.  

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