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Frequently Asked Questions

  • How does your balloon in a box service work?
    It's easy because we do all the hard work. Simply complete your personalisation requirements for your order in the free text box. When checking out leave us a note with the required delivery day (note we need at least 48 hours notice for delivery, contact us if you require same day services). We'll prepare your parcel and send it for delivery for your chosen day.
  • I want something different to what is in your shop.
    Not a problem, pick up the phone and give us a call or contact us through the website or through social media channels. We are really flexible and you can often get us out of hours.
  • I've changed my mind about what I would like, can I change my order?"
    Get hold of us at the earliest convienience to discuss ammendments to your order. As long as we havent started making it changes can be made easily.
  • I need to change delivery address
    No problems just contact us and we'll update it. We are unable to alter shipping details once the order has left Nancy Loves however there are functions available with our courier to do this. Please note Nancy Loves will only send to the address verified and we do not give instruction for parcels to be left in safe places or at addresses other that the addresses specified. Nancy Loves cannot accept any liability for lost parcels where instructions are provided to our courier to leave parcels in safe places or at another address than the item is addressed to.
  • How best to care for my balloons.
    Don't worry, Nancy Loves include a Balloon Care Card with every order. But just in case you misplace it here is our advise. Nancy Loves takes pride in using the best quality components for your display. To ensure you get the most enjoyment out of your balloons, please follow the guidance below; 1) Please keep balloons away from extreme temperatures, (hot or cold) and direct sunlight. Do not store balloons outside in a car or garage. 2) Protect from contact with sharp objects. 3) Never leave children unattended with balloons. 4) CHOKING HAZARD - please dispose of all broken balloon parts and strings immediately. 5) Please enjoy your balloons responsibly and do not release the outside, they can get caught in power lines, harm wildlife and cause litter. 6) BE LATEX ALLERGY AWARE - some balloons are made of natural rubber called latex which can cause a reaction in those with a latex allergy.
  • Is helium gas safe?
    Helium is a naturally occurinng inert gas. In is widely used in industry and safe to release into the air once you have finished enjoying you balloon. However, you should never inhale helium gas.
  • Can I request a design for my mug.
    Of course, most of our mugs are printed in house and our design team can work their magic with many different ideas, just ask.
  • Can a commission a bespoke engraved timber design?
    Of course, we have our own workshop which mills our own timber and produces fine quality bespoke timber gifts. We only add a snapshot to the website contact us for your specific design requirements.
  • What are the ingredients and allergens in your halloween sweets?
    Our Halloween sweet boxes have been extremely popular. Pick and Mix sweet boxes contain a selection of sweets depending on availability, in either event our sweets are handled and packed in the same environment. As a result and to ensure the safest level of transparency we have listed the whole ingredient and allergen list for all our sweets below. Halloween Treat Boxes Psychodelic Mice Ingredients: (Gluten Free) Glucose Syrup, Sugar, Gelatine; acids: citric acid; gelling agent: pectins; flavourings; fruit and vegetable concentrates: safflower, lemon, radish, blackcurrant, carrot; vegetable oils (palm); glazing agent: carnauba wax, beeswax, colours: E100, E120, E133. May contain traces of milk. Freaky Fish Ingredients: Glucose Syrup; sugar; starch; acid: citric acid; flavouring; fruit and plant concentrates: Aronia, blackcurrant, carrot, elderberry, grape, hibiscus, lemon, orange, safflower, spirulina; glazing agents: beeswax, carnauba wax; caramelised sugar syrup; elderberry extract, Sour Snakes Ingredients: Glucose Syrup, sugar, beef gelatine (halal), modified corn starch, citric acid, fumaric acid, malic acid, apple juice from concentrate (1%), flavourings, colours [E160a(iii), E141, E100(ii), E163, E133, E150a] Brains Ingredients: (Gluten Free) Glucose Syrup, Sugar, Gelatine; Humectant: Sorbitols; Acids: Citric Acid; Invert Sugar Syrup, Modified Potato Starch; Gelling Agent: Pectins; Flavourings, Acidity Regulator: Sodium Citrates; Vegetable Oils (Palm); Glazing Agent: Beeswax, Carnauba Wax; Fruit and Vegetable Concentrates: Radish, Carrot, Blackcurrant, Colours: E120, E133. May contain traces of milk. White Mice Ingredients: Sugar, Palm Oil, Whey Powder (from Cow’s Milk), Wheat Flour (with added Calcium, Iron, Niacin, Thiamin), Emulsifier (Soya Lecithin), Natural Flavourings. Snails Ingredients: (Gluten Free) Glucose Syrup, Sugar, Gelatine; Humectant: Sorbitols; Acids: Lactic Acid, Citric Acid; Invert Sugar Syrup, Modified Potato Starch; Gelling Agent: Pectins; flavourings; Fruit and Vegetable Concentrates: Lemon, Safflower, Radish, Carrot, Blackcurrant; Acidity Regulator: Sodium Citrates; Vegetable Oils (coconut, palm kernel); Glazing Agent: Beeswax, Carnuba Wax, Colours: E100, E120, E133. Solid Milk Chocolate Shapes Ingredients: Sugar, Whole Milk Powder, Cocoa Mass, Cocoa Butter, Whey Powder (Milk), Emulsifier (Soya Lecithin), Flavouring. Milk Chocolate contains cocoa solids 28% minimum, milk solids 16% minimum. May also contain nuts and cereals containing gluten. Monsters Ingredients: Gluten Free, Dairy Free. Glucose Syrup, Sugar, Water, Pork Gelatine, Acids (Lactic Acid, Malic Acid, Citric Acid), Gelling Agent (Pectin), Flavourings, Plant, Fruit and Vegetable Concentrates (Black, Carrot, Spirulina, Safflower, Apple), Colour (Curcumin, Paprika extract), Vegetable oil (coconut), Glazing agent (Carnuba Wax). Dracula Teeth Ingredients: Sugar, Glucose Syrup, WHEAT starch, Water, Modified Maize Starch, Modified Potato Starch, Acids (Lactic Acid, Malic Acid, Citric Acid), Fruit and Vegetable Concentrate (Black Carrot), Flavouring, Vegetable Oil (Coconut), Glazing Agent (Carnuba Wax). Fizzy Dracula Teeth Ingredients: Sugar, Glucose Syrup, Water, Wheat Starch, Modified Maize Starch, Modified Potato Starch, Acids (Malic Acid, Lactic Acid, Citric Acid), Acidity Regulator (Sodium Malates, Sodium Hydrogen Carbonate), Flavourings, Vegetable Concentrate (Black Carrot). Pumpkin Jelly Ingredients: Sugar, Glucose Syrup, Invert Sugar Syrup, gelling agent; gelatine, pectin; corn starch, potato starch, modified potato starch, modified tapioca starch, maltodextrines, dextrose, acids: citric acid, tartaric acid, lactic acid, malic acid, acetic acid; hydrolysed rice protein, potato protein, humectant: glycerol, sorbitols; apple juice from concentrate; acidity regulator: sodium citrates, sodium malates; vegetable oils (palm, coconut, rapeseed), glazing agent: carnauba wax, bees wax; concentrate vegetable; lemon, safflower, carrot, blackcurrant, radish, pumpkin, apple, tomato, sweet potato, cherry, spirulina, hibiscus, elderberry; olive oil; flavourings, colours E102, E129,E133,E153,E102. Thickening agent; Arabic gum; glazing agent: shellac. May contain traces of milk Milk Teeth Ingredients: Sugar, Glucose Syrup, Water, Maize Starch, Beef Gelatine, Acid (Lactic Acid), Flavourings, Colours (Carmines, Anthocyanins. Pumpkin and Ghost Mallows Ingredients: Glucose-Fructose Syrup, Sugar, Water, Pork Gelatine, Starch, Flavouring, Colours: E100, E160C E162, Spirulina Extract. Yellow Bellies Ingredients Glucose Syrup; Sugar; dextrose; gelatine; acid: citric acid; flavouring; fruit and plant concentrates: apple, Aronia, blackcurrant, carrot, elderberry, grape, hibiscus, kiwi, lemon, orange, radish, safflower, spirulina; glazing agents: beeswax, carnauba wax; caramelised sugar syrup; elderberry extract. Jelly Bones ingredients: Glucose Syrup, Sugar, Pork Gelatine, Modified Potato Starch, Acid (Citric Acid), Flavourings, Fruit and Vegetable concentrates (Radish, Tomato, Pumpkin, Apple, Carrot, Blackcurrant), Vegetable Oils (Palm, Palm Kernel), Glazing Agents (Beeswax, Carnauba Wax), Colours (E120, E171). Giant Spider Ingredients: Glucose Syrup, Sugar, Gelatine (Beef, Pork) Modified Potato Starch, Acid (Citric Acid), Fruit and Vegetable Concentrates (Safflower, Spirulina, Radish, Tomato, Pumpkin, Apple, Lemon, Carrot, Blackcurrant), Flavourings, Vegetable Oils (Palm), Glazing Agents (Beeswax, Carnauba Wax), Colours (E100, E120, E160a, E160c). Sweet boxes are stored in an environment where there may be traces of nuts.
  • What is your policy for missing or damaged parcels?
    In the rare event that your parcel doesn't arrive, please let us know as soon as you can so we can investigate with our courier. If your parcel arrives damaged, please inform us within 48 hours of delivery to enable us to claim with our courier. Under extreme circumstances, we can request claims up to 28 days after delivery, after this point, we are unable to offer a replacement or refund in any circumstance.
  • Can we use your photographs?
    Naturally all our images are protected by copyright belonging to Nancy Loves. We do not allow the use of any of our images except in the following circumstances. Customers are free to use any of the images found in our disc, shape and prop sections under the condition that any image not protected by a Nancy Loves watermark is credited to Nancy Loves along with either a tag to our social media @nancyloveswholesale or a link to our website clearly marked each time the image is used. Where we have credited other artists these images are not available for use without consent from the artist in question. Images are not allowed to be altered or filtered in anyway from their original state. Nancy Loves does not give permission without prior written consent for any image found outside of our Disc, shapes and prop section to be used, unless the image has been shared on our social media platforms and the tag to our social media page is clearly present. Nancy Loves does not give permission for the use of our images on third party sale platforms such as EBAY, ETSY etc.
  • Hi do I order bespoke items, such as 3d lettering.
    There are over 100,000 basic fonts available and variations in pictures and depictions are almost endless, it is very difficult for us to have set items and packages available on our website to covers all eventualities. To help us provide the best service to you please contact us with your requirements. We will need to know colours, shapes and sizes, inspiration images are helpful however we cannot provide accurate quotations without size details. It is very difficult to guess sizes from a picture. Send your information to us via email at
  • Are you open for collections at weekends.
    We are closed for general collections at weekends, our offices are closed and phonelines are not manned at weekends. We can arrange collections via prior agreement however this is dependant on our weekend event schedule.
  • What are your opening hours
    Generally we are available between 9am and 5pm Monday to Friday at our Leicestershire depot. However on some occasions we may need to facilitate local deliveries, collections or attend event setups so it is best to give us a call before travelling to see us. Please note this does not effect event bookings which may be evenings and weekends also, naturally dependant on your requirements.
  • What is the difference between acrylic, PERSPEX(R) and foamed PVC PALIGHT(R)?
    Acrylic and foamed PVC are both popular materials used in home decor, each with its own unique characteristics. Acrylic is a high-quality, durable material that is known for its transparency and glossy finish. Widely used in point of sale displays and signage Perspex is the brand of choice with all acrylic often being referred to by this name. It is often used for items such as sleek, modern photo frames, decorative shelves, and furniture pieces. Additionally, acrylic is lightweight and resistant to breakage, making it an ideal choice for modern and minimalist decor styles. On the other hand, foamed PVC, also known as expanded PVC, is a versatile material that offers a matte finish and a lightweight, rigid structure. It is often used for creating decorative wall panels, signage, and 3D wall art. Foamed PVC is easy to work with, making it a great choice for DIY projects. Our choice of foamed PVC is Palight(R). Free Foam and Celuka are the two predominant types of PVC foam board manufacturing technologies. While both of them have been available for some time, Palram favors the Free Foam method as it produces a more consistent density throughout PALIGHT PVC panel. The cellular structure of the panel’s core is dense and, if manufactured to Palram’s high standards, does not contain voids or large air bubbles. Celuka PVC typically has a less dense core structure but has a harder “skin” on the outer surface which can sometimes result in chipping when cut. At Nancy Loves, we understand the importance of choosing the right materials for your projects. Whether you're looking for a sleek and modern aesthetic with acrylic, or a versatile and customizable option with foamed PVC we have what you need. Our knowledgeable staff is here to help you find the perfect materials for your project. You can read more about these two amazing products in the manufacturers brochures here...
  • How do I care for my sign?
    You are asking a great question. We have put together a guide of how best to look after your disc here.
  • What size sign do I need for my easel?
    We know it is sometimes difficult to know which size sign you need for your easel. So we bought the most popular types and alongside our own easel we have placed all our most popular sizes on each easel for you to see side by side. Click below to see more.
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