Our products only leave Nancy Loves after vigourous inspection.

Due to the personalised nature of these items, we are unable to accept returns as they cannot be reused or resold.

In the unlikely event that your order arrives damaged, faulty or not as described please contact us at your earliest convienience.

All mdf props must be installed into any bases prior to painting and checked for defects. We are unable to refund or replace any mdf prop after it has been used or painted in any circumstance. 

Your statutory rights are not affected.

All balloon orders placed up to 9pm, Monday to Thursday, can be made and dispached the following day or on the day specified at the checkout if you're planning ahead. All Balloons are shipped with Parcelforce on a tracked 24 service. If you require a weekend delivery please contact us as additional charges apply.

Wholesale and signage orders are cut to order and generally shipped within 1-2 days. These are shipped with Pacel Force on a tracked 24 service. Please note whilst every effort is made to get wholesale orders to you on your chosen day we may not be able to get them to you faster than stated.

MDF orders including clouds and moons, corals, and letter boxes please see individual items for shipping info.

Collection can be arrange from our Leicestershire workshop.

Made from high quality MDF.

These are hand finished and quality checked each step of the manufacturing process.

Please note sizes are approx and may vary +-10mm if you require specific dimensions please contact us.

All MDF props are made-to-order and supplied unfinished.

Customers must prepare items before painting: sanding edges, filling minor marks, and priming.

Minor cosmetic marks, furring, or light knocks are normal and repairable.

Boards are inspected prior to dispatch to ensure they meet quality standards.

Preparation & Care Guidance

Care and painting instructions are provided in our FAQ:

https://www.nancyloves.co.uk/faq

Optional professional finishing services are available but not included by default.

Consumer Rights Act 2015 Alignment

Goods are of satisfactory quality and as described, taking into account the material and price.

Cosmetic marks or preparation steps for unfinished MDF do not constitute faults.

 

These are cut to order in house and are generally ready for shipping within 10-14 days.

Shipping days do not include weekends or bank holidays. Collection from our Leicestershire warehouse is available between 9.00am and 5.00pm Monday to Friday and Saturday upon request.

Out of hours collection can be arranged, just ask.